Therapy for relationships, families and groups
Lucy Roberts
Psychotherapeutic Counsellor
Affordable therapy for people who want to explore how they relate to themselves and others.
'The more you understand, the more you love;
the more you love, the more you understand.'
Thich Nhat Hanh
Who am I?
I'm Lucy and I have 20 years experience working in a variety of demanding jobs, studying eastern philosophy and designing services for families and groups.
My foundational training is in Transactional Analysis but I combine other modalities such as Gestalt and Imago family Systems.
I really believe all relationships with ourselves and others can grow with attention and understanding.
What to expect
Confidentiality
Having a space where you can share your deepest thoughts without judgement.
No judgment
Nothing you bring will be judged but attended to and understood. Sessions are tailored to specific needs.
Sharing information
So that you can enjoy life sustainably and in awareness.
Who I work with
I work predominately with relationships but also have a limited number of individual sessions available.
I offer a free 20 minute consultation. Ideally I meet clients in person at least once in Teddington and then we can move to online.
I have specific experience in:
- Blended families
- Fighting in relationships
- Depression and anxiety
- Pregnancy loss
- Parental estrangement
- Work difficulties
- Parenting and choosing
- Marginalised groups
- BDSM and intimacy
- Work issues and conflict
Cost information
75 minutes for couples - £90 per session
50 minutes for individuals - £50 per session
I hold two spaces for low cost counselling - please ask
Group sessions for workplaces (half day and full day) - cost dependent
Length of therapy can vary depending on the goals.
48 hours cancellation notice.
Privacy
I collect the following pieces of personal information:
telephone number, email address, local health details such as GP surgery
I do not use cookies, tracking or marketing tools to gather information about you.
Why I use your information and my lawful basis
I use your phone number and email address only to contact you about your therapy while we are working together, for example to:
arrange, confirm, change or cancel appointments, send session links if we meet online, send invoices or reminders
I will never use your details for marketing, and I will never sell them.
How I keep your information safe and who I share it with
I keep your contact details secure and confidential, in line with UK GDPR and the UKCP Code of Ethics. My safeguards include:
storing your details only on an encrypted hard drive
protecting devices and accounts with strong passwords and two-factor authentication
never saving your details under a label that reveals your information e.g. name
not keeping paper records
I do not share your information with anyone, except in these limited circumstances:
where the law requires it, for example a court order
where there is a serious risk of harm to you or to others, as set out in our therapy agreement and the UKCP Code of Ethics
with my clinical supervisor, but only in anonymised form, with nothing that could identify you
Some of the services I use to store or send information, such as my email and phone providers, act as data processors on my behalf. They may only use your information on my instructions.
How long I keep your information
While we are working together, I keep your contact details so I can reach you about your therapy.
When therapy ends, I keep them only for as long as necessary to meet my legal, insurance and professional obligations.
At the end of this period, I securely and permanently delete your information from all devices and accounts.
How to make a complaint
If you are unhappy with how I have handled your personal information, please tell me first so I can try to put it right.
Send your complaint to me by email or phone.
I will acknowledge it within 10 days.
I will look into it without undue delay and tell you the outcome and any steps I am taking.
If you are not satisfied with my response, you can complain to the Information Commissioner's Office:
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Therapy for relationships, families and groups
Lucy Roberts, UKCP Trainee, Metanoia Institute
Contact
South West London and Online
07710968942
Lucyrobertstherapy@gmail.com